Woolywoolie Scratchboard Pet Portrait

The needle felting is handcrafted by skilled artists utilizing intricate needle-punching techniques, resulting in a sculpture that is not just a representation but a true embodiment of your pet's spirit.

Regarding delivery, please allow approximately 1-2 months after placing your order. Once your order is placed, we will send you an email confirmation within 5 working days.

If you have any specific requests or preferences, kindly leave a note along with your order, and we will get in touch with you via email to ensure that your vision is brought to life perfectly.

The production cycle for customized products varies and usually takes 1 months. We will contact you within 24 hours after receiving your order to confirm the delivery time of your order. Confirming your order also means your order is locked. We will immediately communicate with you via email to confirm the details of the order placed. If you require a faster delivery time than this, we will provide you with maximum coordination.

Express shipping options are also available at checkout for an additional fee, ensuring your fashion essentials arrive even sooner. Enjoy free shipping on standard orders . For any questions regarding your order, please contact our customer service team for assistance.

Because custom products are one-of-a-kind, customized to your unique requirements. If you are not satisfied with the product solution that has gone into production, our professional artists will be more than happy to make any adjustments and will do their best to provide a solution that satisfies you. Please note that if you wish to cancel an order that has already been put into production, you will be charged 50% of the price of each item as a restocking fee and payable to me. You will receive a confirmation email once your return has been processed; please note that it may take an additional 7-10 business days for the funds to appear in your account from the date you receive this email, and It may take additional billing cycles to appear on your statement. Please note that the following reasons are not covered by our return/exchange policy and we are not responsible for them. 1. Product damage caused by improper use, improper handling or improper maintenance. 2. Due to personal reasons such as changes in ideas and personal taste. If the quality is found to be defective when you sign for it, we can redo it or refund part or all of it at our discretion.

• The items with the original receipt are returned within 30 days of purchase.

• Items must be in the original condition as purchased with all labels/tickets attached.

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).