Shipping policy

Shipping Policy

We provide free standard shipping worldwide, except to certain remote areas where additional charges may apply.

Each scratchboard pet portrait is handmade to order. Production typically takes 4–6 weeks after we begin processing your order, followed by approximately 10 days in transit.

Please note:

Actual delivery times may vary because of holidays, carrier delays, customs, weather, or other factors outside our control. If your order is significantly delayed, we will contact you by email.

After shipment, you will receive a tracking number so you can follow the package.

Please provide complete and accurate shipping information at checkout. We are not responsible for delays or failed delivery caused by an incorrect or incomplete address.

International orders may be subject to customs duties, taxes, or import fees. Customs clearance and payment of these charges are the buyer’s responsibility. Woolywoolie is not responsible for customs procedures or taxes charged at delivery.

For questions about shipping or delivery, please contact our customer support team.